ERP Solution and Support Specialist, ITSO, New York, P-4

The Position:

The ERP Solution and Support Specialist is responsible for managing medium to complex projects related to UNFPAs ERP and Auxiliary systems. You will be a senior member of the team, expected to ensure that solutions across functional streams are aligned. You will be managing external vendor for helpdesk support and will be working closely with business representatives to analyze needs and propose solutions as well as working with implementation partners to configure Oracle Cloud FIN+ modules.

You will report directly to the Chief Corporate Digital Solutions.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.  UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

Job Purpose:

Together with our partner agencies, UNFPA is moving to a full Oracle Cloud ERP suite and we are working to implement a tightly integrated planning system. The ERP Solution and Planning Specialist will be the lead in ensuring existing and future business needs are met and will ensure we evolve, enhance and maintain the solution after go-live.

You would be responsible for: 

A. Business analysis, needs assessment and solution proposal

Apply strong knowledge of end-to-end business processes for supporting, maintaining, and optimizing the newly released ERP (Oracle Cloud) and provide analytical, problem-solving, troubleshooting and development support.

• Define business requirements, processes and related business rules in collaboration with internal business stakeholders
• Analyze business scenarios and identify opportunities for improvement through automation, system enhancements or process changes
• Conduct Fit/GAP analysis, process mapping, root-cause analysis and requirements gathering
• Develop and/or lead analysts in functional specifications and high-level prototypes
• Provide input to project scoping, planning activities and product roadmap
• Identify potential integration points within the IT systems landscape for the business area and coordinate with business experts to deliver efficiency gains at a system level and across business areas

B. Project Management of improvement initiatives

Maintain and promote professional and cordial relationships with project stakeholders, sponsors, and interest groups seeking to establish and promote partnerships to ensure the comprehensive delivery of IT solutions within the business area. Provide expert advice and support to inter and intra Fund engagements. Represent UNFPA’s interests in a professional manner mindful of the prevailing societal, political, environmental, technological, and cultural sensitivities.

• Project Management of improvement initiatives or implementation of new Oracle functionality or modules
• Manage project scoping and planning activities
• Monitoring project progress and reporting to stakeholders

C. Design, development and enhancement of Oracle FIN+ modules

• Depending on scope and complexity, either conduct smaller configuration changes or work with implementation partner(s) for larger initiatives
• Conduct or oversee design, development and configuration of modules, interfaces, and reports based on functional requirements
• Stay abreast of new and changed functionality in Oracle FIN+ modules, analyze impact of quarterly releases and advise business on improvement opportunities in new or changed features and modules 
• Liaise between business units, IT team, and vendor(s)/partners to articulate processes and procedures, implement project tasks and recommend improvements to the ERP system
• Analyze data contained in ERP databases, provide ad hoc data extracts and develop custom reports

D. Support, testing and documentation

Apply strong knowledge of Oracle Cloud Financials modules (GL, Budgetary Control, AR, AP, FA) for supporting, maintaining, and optimizing the newly released ERP (Oracle Cloud) managing improvements, and providing ongoing support on the new ERP to end-users, business process owners within the Business Area.

• Train and manage external Helpdesk support team and coordinate with the stakeholders to meet the SLA and produce KPIs and performance metrics to be presented to the leadership
• Investigate and resolve application functionality related issues and provide support for issues and matters surrounding system utilization, functionality and data
• Liaise with first level support as well as specialized maintenance team to ensure resolution of issues
• Based on lessons learned, make recommendations for enhancements and improvements 
• Preparation and execution of test plans for new or changed configurations
• Develop product documentation including user guides and implementation guides
• Develop and implement user training/education on system functionalities

Carry out any other duties as may be required by UNFPA leadership. 

Qualifications and Experience: 

Education:  

Advanced university degree in Information Technology, Business Administration or related discipline. 

A first-level university degree in combination with 2 additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Knowledge and Experience: 

• 7 years of specialized relevant experience is required related to ERP systems
• In-depth knowledge of Oracle Cloud ERP, preferably in FIN+ modules, as well as planning systems
• Experience assisting in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs) functional configuration, testing, client user training.
• Excellent communication skills and experience presenting ERP processes to business / process owners
• Strong analytical skills, ability to supervise staff, ability to work under pressure and prioritize tasks
• Experience with UN entities in ICT projects is desirable

Languages: 

Fluency in English; knowledge of other official UN languages, preferably French and/or Spanish, is desirable. 

Required Competencies: 

Values:

Exemplifying integrity, 

Demonstrating commitment to UNFPA and the UN system, 

Embracing cultural diversity, 

Embracing change

Core Competencies: 

Achieving results,

Being accountable,

Developing and applying professional expertise/business acumen,

Thinking analytically and strategically,

Working in teams/managing ourselves and our relationships,

Functional Competencies:

Developing ICT standards and applications

Manage information and workflows

Planning, organizing and multitasking

Compensation and Benefits:

 This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.

Disclaimer: 

UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Fraudulent notices, letters or offers may be submitted to the UNFPA fraud hotline http://www.unfpa.org/help/hotline.cfm

In accordance with the Staff Regulations and Rules of the United Nations, persons applying to posts in the international Professional category, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.